Guidelines 

  1. Check Eligibility
    • Verify that the data subject meets all conditions for account closure:
      • No ongoing disputes, claim applications, pending payments, or pending transactions.
    • If the conditions are not met, do not proceed with the account closure and document the reason.
    • If there is no purchasing history (buying or selling), verification is not required.
  2. Close Account & Unsubscribe from Marketing
    • Close the account associated with the data subject
    • Unsubscribe the email address provided from all relevant systems. (incl. SF and Salesforce Marketing Cloud)
    • Inactivate the account status in Oracle.
    • Scramble the email address using the approved format (e.g., DNU_realemail@gmail.com).
    • Add a "Do Not Contact" flag to the requester’s profile in all relevant marketing systems.
    • Ensure the profile is excluded from future marketing communications or processing.
    • Update the web account flag to “No” (for no-history accounts).
    • Block the email in Auth0 (if applicable).
  3. Respond to the Email
    • If Account Closure is Successful: Reply to the email confirming the account closure was completed.
    • If Ineligible or Closure Cannot Be Processed: Reply to the email providing the reason for ineligibility.
  4. Click the Link – "All Steps Complete"
    • After sending the appropriate email response, click the "All Steps Complete" link to confirm that processing is finished.
All Steps Complete
Important Note:
Please make sure you respond to the email with the correct response first and then click the link.
Regards,
RB Global Data Privacy Team